JOB DESCRIPTION:
AutoReqId: 61187BR
See Yourself At Target See a company like no other.
We're a company living a clear vision; to be the best. In every area of our business. In everything we do.
Our nationwide channel of retail stores, distribution centers, and corporate offices offer you thousands of opportunities to join our diverse team and bring your best.
Imagine A Career In Financial Services
You're right on the money. Our financial products and services drive sales, deepen guest relationships and sustain outstanding profitability.
Job Description Purpose
As a (Sr.) Fraud Prevention Specialist, you will provide a Target-brand guest experience and minimize financial fraud loss for all TFS credit cards through initiating guest/victim fraud cases while reviewing, identifying and tracking fraud trends. You will review Target Redcards for suspicious fraudulent activity and prevent additional TFS and Target Corporation losses. You will support internal credit departments and Assets Protection as a contact point. You will assist Fraud Team Development Leader with special projects as assigned.
See Yourself:
Being cross trained and recognized expertise within a Fraud Prevention specialty area (i.e. Ecommerce, Cardguard, Account Review.)
Modeling calls for peers and consistently displaying productivity, thought processes, initiative and leadership above and beyond baseline expectations in a specialty area
Piloting new strategies and partnering to identify and propose solutions to current system and processes by thinking outside of position guidelines; recommending system or procedure enhancements to reduce TFS fraud losses
Preparing and refering actionable case documentation to appropriate TFS Fraud Prevention, DRS or Asset Protection Departments for their further investigation
Reviewing real-time or near real-time transaction and account information from various Fraud Prevention sources in a quick, efficient and detailed manner; minimizing fraud losses and providing a branded guest experience
Performing outbound “courtesy calls” to confirm credit card activity with cardholders
Answering incoming calls from guests, stores associates, Asset Protection, Law Enforcement and other TFS departments
Reviewing and restricting accounts from further credit fraud losses based on referrals from a wide variety of sources (Assets Protection, Credit Teams, Credit systems (Authorizations, TSYS) and Fraud detection systems (Cardguard, IVR, ACAPS, Scorecards, etc.)
Researching potentially fraudulent addresses, names and other data using available investigative tools and databases and other resources
Completing files and system documentation accurately and in accordance with TFS and Department expectations
Performing Departmental research and completing special projects as assigned
Job Requirements
Minimum Requirements:
6 months experience in TFS Credit Environment or equivalent experience
Ability to excel in proficiency on Credit Fraud Prevention systems
Self motivated; able to work independently
Strong Team contributor
Great interpersonal and customer service skills
Detail oriented
Strong verbal and written communication skills
Proficiency with Windows, Word, Access and Excel
Able to work the following shift: Monday- Friday 1:30 pm- 10:00 pm; weekend rotation
Desired Requirements:
College degree or equivalent
Two years experience in retail environment
Criminal Justice or Assets Protection, or Law Enforcement background
Exposure to ACAPS and New Accounts processes
See The Rewards Eligible team members will receive one of the best earnings packages anywhere, including competitive pay, all-around insurance coverage, 401(k), flexible scheduling, training and development and many other perks and benefits. See a place of exciting challenges and rewards. See a place where you'll feel empowered to do something brilliant. See a place filled with creativity and unlimited opportunity. See a place where 'work' could easily be called play. See yourself here. Target is an Equal Employment Opportunity Employer and is a drug-free workplace.
